Frequently Asked Questions
Find answers to common questions about our authentic Japanese products
How do you ensure the freshness of perishable items?
We use temperature-controlled packaging and expedited shipping for all perishable goods to ensure they arrive at your door in peak condition.
Are your products imported directly from Japan?
Yes, the majority of our inventory is sourced directly from certified Japanese suppliers to provide an authentic culinary experience.
Do you offer bulk discounts for restaurants?
We do offer wholesale pricing for commercial kitchens. Please contact our support team with your business registration details for more information.
Are there English labels on the food packaging?
Per FDA regulations, all imported food items include an English sticker detailing ingredients, nutritional facts, and allergen warnings.
Do you stock seasonal items like Mochi or limited edition snacks?
We frequently update our inventory with seasonal Japanese delicacies. Sign up for our newsletter to be notified of limited-time arrivals.
What should I do if a glass bottle arrives broken?
Please take a photo of the damaged item and packaging immediately and email it to our support team within 48 hours for a full refund or replacement.